Legal
Refund Policy
When a QuoteCheck fee can be refunded.
1. Before review commences
Where a professional review has been purchased but review work has not yet commenced, the fee is refundable in full.
2. After review commences
Once a construction professional has begun reviewing your quotation, the fee is generally non-refundable because the work has been performed.
3. Documents that cannot be reviewed
If the documentation supplied is insufficient for a meaningful review and cannot be supplemented, the fee is refunded in full.
4. Negotiation support
The Review and Contractor Negotiation service, at AED 2,495 in total or as an AED 1,500 upgrade within seven days of a Professional Quote Review, covers the professional review plus contractor engagement on your written authorisation. If you cancel before QuoteCheck has contacted the contractor, the negotiation element of the fee is refunded and the professional review element is treated under sections 1 to 3 above. Once the contractor has been contacted, the negotiation element is non-refundable, because the work has been performed. No refund is due because a contractor declines to respond or declines to reduce a price; QuoteCheck does not promise a saving.
5. The free scan
The free limited quote scan carries no charge, so no refund arises.
6. How to request a refund and timelines
Send a refund request through the QuoteCheck contact page with the email address used at purchase. QuoteCheck aims to confirm the outcome within five business days. Approved refunds are returned to the original payment method; the time for the funds to appear depends on your bank or card issuer.
These policies apply to the QuoteCheck services currently offered: the free limited quote scan, the AED 995 Professional Quote Review, and the AED 2,495 Review and Contractor Negotiation service (available as an AED 1,500 upgrade within seven days of a Professional Quote Review). QuoteCheck may update these policies from time to time; the version shown on this page applies to your use of the service. Questions can be sent through the contact page.